Resort/Campground Manager

Wilderness Village Campground Association (WVCA)

 

Position profile

Located across from Crimson Lake, the private campground; Wilderness Village Resort is a five-star RV resort. WVCA Resort includes an array of recreational activities for members & guests, including a newly renovated pool, 3 washroom stations, playground area and an off-leash dog park. WVCA Resort is uniquely situated in Clearwater County and has an ATV staging area and trails directly from the campground. This is a debt free, member-owned campground association, operating year round (spring, summer, fall, winter) and provides the ultimate recreational experience for all guests.

The Resort Manager is an ambassador for the WVCA. This position requires a high level of engagement, customer service and exceptional leadership abilities. Our Manager is the ‘face’ of WVCA who oversees daily operations, directing a team of approximately 35-50 staff & students during peak season in the 400-site resort. This position includes overseeing maintenance projects, security, finances, and membership relations to ensure a profitable and relaxing resort experience for all guests. This position requires a high level of engagement, customer services and exceptional leadership abilities. This is a year-round, fulltime position with a competitive salary and annual bonus structure.

 

Key responsibilities and expectations

Leadership:

  • Leadership direction for the Assistant Manager & Supervisory staff to ensure everyone is informed with respect to priorities, plans, health, and safety: anything that impacts on work on a regular basis.
  • Responsible for staffing levels including, determining on a seasonal basis, the number of staff, rates of pay, hours of work & schedules, and number of volunteers to meet operational requirements that best suit members’ needs. Delegates hiring decision to designated supervisor of that area as appropriate.
  • Guides, mentors, and works with staff to resolve challenges, promotes, and maintains an engaged work culture and mentor the importance of customer relations.

Financial:

  • Responsible for the overall financial health of WVCA including operating budget oversight, capital project planning and unforeseen financial needs.
  • Monthly budget planning, updates to Board of Directors and financial transparency for membership.

Marketing & Relationships

  • Approachable to members and listens to concerns or issues and seeks to diffuse situations so that everyone will enjoy their vacation experience.
  • Represents WVCA for interaction and any matters requiring interaction and/or presentation to the Town of Rocky Mountain House and Clearwater County, establishing relationships and strong rapport with businesses in each.

Site Operations

  • Enforces WVCA Membership rules in respectful manner, in cooperation with Security Resort Patrol.
  • Be available some weekends or evenings, to engage with membership, address concerns and respond to emergencies.

Safety & Security

  • Conducts regular safety meetings, ensuring staff are aware of and following health protocols [e.g., COVID] safety requirements for the site, emergency procedures, wearing appropriate PPE as required.

Board of Directors

  • Maintain regular and on-going contact with the Board of Directors, notably the Board President.
  • Prepares Managers’ reports and relevant information for Board meetings.

 

Position Requirements

Education/Experience:

  • Leadership experience and preferred experience direct team supervision.
  • Experience in operational management of business, tourism, or management is ideal.
  • Mediation and conflict resolution skills as demonstrated by professional experience.
  • Strong communication, verbally and written with aptitude for learning computer programs and ability to prepare reports, present information and organize information.
  • Financial experience responsible for large operating budgets, and/or seasonal budgets.
  • Mechanical aptitude would be an asset.

Licenses/Certifications:

  • Class 5 License ,drivers abstract is required.
  • First Aid/CPR (or able to obtain & maintain current).
  • Vulnerable sector criminal background check certification is required.

Skills & Abilities:

  • Require highly motivated and organized leader, demonstrated by professional experience.
  • Excellent communication skills including patience, tolerance, and service focused leadership, demonstrated by professional experience. Written, oral and presentation skills are required.
  • Excellent interpersonal skills to establish rapport and trust, confirmed by references.

Work Environment

  • Time spent in both office and outdoor environment including frequent exposure to varying weather conditions.
  • Frequent exposure to wildlife, chemicals, odors, dust, pollens, insects, vegetation.
  • Moderate to constant physical fitness level of activity, including the ability to lift up to 30-50 lbs. and continuously stand/walk.
  • Perform a range of physical motions: standing, sitting, walking, crouching, bending, climbing, in uneven terrain on a frequent & daily basis.
  • Workdays may include weekends / evenings and on-call expectations, especially during peak seasonal-period.
  • As WVCA is a Member owned campground, declaration of any conflict of interest would be required. A current member may not hold this position without selling their membership.

 

Application Process

  • Applicants may send your full resume to This email address is being protected from spambots. You need JavaScript enabled to view it. and please, no phone calls.
  • We appreciate all applications; only qualified applicants will be contacted.